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OFFICE

Mon-Fri 9:00AM - 5:00PM
201 South Roop Street,
Carson City, NV 89701

Claims Action Center

How to Report a Claim

In order of preference

Get Adobe Acrobat Reader

You may fill out the form in Adobe Acrobat 8+. or the button below.

Notice of Loss Form

C-3 Form

Then print it and use one of the methods below.

BY EMAIL

The email to report POOL claims is NPAIP@ascrisk.com and PACT is PACT@ascrisk.com

BY FAX

Members may report claims by fax to (775) 329-7418.

BY PHONE

Members may report claims by calling ASC at (800) 291-6826 or (775) 329-1181

LAWSUITS SHOULD IMMEDIATELY BE FAXED TO DONNA SQUIRES
AT (775) 329-7418

 

After-Hours Claims Reporting

To report a claim after normal business hours and get immediate access to an adjuster simply call ASC's Reno office at 775-329-1181. Our answering service will put you in touch with our on-call adjuster.

The following types of claims are required to be reported to POOL:

SERIOUS INJURIES, INCLUDING:

  1. Spinal Cord Injuries?resulting in paraplegia, quadriplegia
  2. Amputations
  3. Severe head injury involving brain damage and affecting mentality or central nervous system
  4. Impairment of vision or hearing by 50% or more
  5. Burns involving over 10% of body with third degree or 30% with second degree
  6. Multiple fractures
  7. Nerve damage
  8. Massive internal injuries
  9. Injury to nerve at base of spinal canal or any other back injury resulting in incontinence of bowel and/or bladder
  10. Fatalities
  11. Any claim not listed above that presents an unusual exposure to coverage, ie: sexual molestation, AIDS, rape, environmental exposure, class actions and bad faith allegations
  12. Any other serious injury that may involve our liability

LARGE PROPERTY LOSSES:

In the event of a property loss to buildings, contents or computer equipment:

  1. Take reasonable steps to protect the property from further damage
  2. If a crime is involved, notify police immediately and do not disturb physical evidence
  3. Report the claim to ASC immediately
  4. Do not effect permanent repairs or discard destroyed or damaged property until after the loss is inspected and documented by ASC or its assigned representative.

WATER DAMAGE CLAIMS:

In the event there is water incursion into a building from any source, immediate steps must be taken to prevent further water incursion and to dry out the building and prevent microbial growth. Microbial growth can occur in as early as 48 hours. Unless Member staff is trained in the proper methods of water extraction and building dry outs, a specialist must be contacted. Do not attempt to dry out the building using heat!

Claims Team

Donna Squires
Claims Manager
donna.squires@ascrisk.com
Reno office

Property Casualty

Cynthia McGraw
Senior Claims Adjuster
cynthia.mcgraw@ascrisk.com
Las Vegas office

Jasmine Sanchez
Claims Administrator
jasmine.sanchez@ascrisk.com
Reno office

Barbie Smith
Claims Administrator
barbie.smith@poolpact.com
Reno office

Liz Krater
Claims Assistant
elizabeth.krater@ascrisk.com
Reno office

Workers Compensation

Mike Livermore
Claims Supervisor
james.livermore@ascrisk.com
Reno office

Margaret Malzahn
Senior Claims Adjuster
margaret.malzahn@ascrisk.com
Reno office

Karen Barbee
Senior Claims Adjuster
karen.barbee@ascrisk.com
Reno office

Elise Logan
Senior Claims Adjuster
elise.logan@ascrisk.com
Reno office

Celis Nozu
Claims Adjuster
celis.nozu@ascrisk.com
Reno office

Deborah Foxcroft
Claims Adjuster
deborah.foxcroft@ascrisk.com
Reno office

Claim Services

Claims management for both pools is provided by Alternative Service Concepts, LLC (ASC).  Headquartered in Nashville, Tennessee, Alternative Service Concepts, LLC (ASC) is an integrity-based, quality driven third party administrator. With offices located strategically throughout the United States, ASC has offered multi-line property and casualty claims management services to a wide range of organizations for over 30 years.

ASC draws on their professional staff’s skills and experience to formulate strategies for effective and prompt claims investigation, evaluation, and resolution—areas critical to controlling the costs of a risk management program.

ASC maintains that quality claims management is the art of making the best decisions at the proper times to bring claims to a rapid conclusion at the lowest possible cost. Personal commitment, aggressiveness, and innovation by the claims staff are essential to achieving claims cost containment.

Effective claims management means monitoring each claim to ensure that all events affecting its value occur on a timely basis, with strict adherence to follow-up procedures. It means verifying each incident, interviewing claimants, taking statements, detecting potential problem situations, and initiating appropriate action promptly. This approach leads to more efficient and competent service that maximizes savings and generates better results sooner for our members.

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