Human Resource Management Services


Pooling Resources Inc., commonly referred to as POOL/PACT Human Resources (HR), is a private, not-for-profit group that was formed in 2006 to assist POOL and PACT members develop and implement legally defensible human resource programs and respond to critical issues. 

A variety of services are offered through POOL/PACT HR.  We work with each member individually to address their specific HR related needs.   The basic services include:

  • Consultation with members to manage and resolve critical employment-related incidents to include identifying options, providing step-by-step guidance, monitoring progress, and answering questions.
  • Training classes and workshops designed to reduce HR liability for member organizations.
  • On-site assessment of member’s HR practices with recommendations to reduce HR liability.
  • Communication issued as “Alerts” to notify members when a significant HR related law or practice has changed.
  • Onsite Briefings tailored to specific needs/requests of members. 
  • Development of sample personnel policies that can be adopted for use by members.
  • Quarterly webinars in partnership with Resources for Living, your Employee Assistance Program (EAP) provider.
  • Sample forms for all types of HR activities.
POOL/PACT Human Resources Staff

Jeanne Greene, SPHR, IPMA-CP - General Manager

John Bates - Senior HR Business Partner

Stacy Norbeck, SPHR, IPMA-CP - Senior HR Business Partner and Training Manager

Bill Zelinski - Senior HR Business Partner

Neal Freitas, PHR - HR Business Partner

Jeff Coulam, SPHR, SHRM-SCP - HR Business Partner

Dana Carvin - HR Business Partner

Christine Vido - Staff Analyst

Dora Moya - Administrative Assistant

Erica Amatore - Administrative Assistant

Sharon Gesick - Administrative Assistant

Mission Statement

POOL/PACT Human Resources serves as a business partner with POOL/PACT members to enhance their human resource programs, improve employee/employer relations, and reduce liability.

We are dedicated to:

- Matching our services to member needs.

- Providing current, timely, accurate, and consistent advice.

- Delivering high value, high quality products and programs.

We value:

Integrity:  We will be honest and ethical in providing services.

Respect:  We will recognize and appreciate all opinions, ideas, and contributions.

Knowledge:  We will continue learning, teaching, and exchanging facts, ideas, and skills.

Accountability:  We will build relationships through personal responsibility.

Teamwork:  We will cooperate in the common goal of creating a productive, efficient, and respectful working environment.

The most important thing about our services is the people who provide them.